Membership card, news, reservations, orders and attendance in one app
CLT Members – The member app for companies, clubs, restaurants and salons that use CLT NY’s membership service
CLT Members puts your membership card (with QR code), news and push notifications, event sign-ups, restaurant reservations and table orders, salon bookings, statements and, for staff, clock-in/out and requests into one app. There is no password: you sign in with a 6-digit code sent to your registered email. English and Japanese.
What you can do
Membership card (QR)
Show it at reception. Your member number and type are here too.
News and push notifications
Announcements from your organisation. Choose which notifications you receive on My Page.
Events
Sign up and keep the receipt in the app.
Restaurants
Table reservations, ordering from the table and order history.
Salons
Choose a service and book.
Statements
Your usage history and statements.
For staff
Clock in and out, request leave or overtime, and handle invoices and approvals.
Several organisations
If you belong to more than one, switch inside the app.
Getting started
Install the app
From the App Store or Google Play.
Enter your email
The address your organisation has on file.
Sign in with the 6-digit code
There is no password.
Choose your organisation
Switch after signing in if you belong to several. A trial company is available without registration.
FAQ
Who can use the app?
Members and staff of companies, clubs, restaurants and salons that use CLT NY INC.’s membership service. You can join a trial company without registering, but otherwise your email address must be on the member list of a business that uses CLT Members.
Is there a password?
No. You sign in with a 6-digit code sent to the email address registered by your business.
I did not get a sign-in code
Codes are sent only to the email address registered by the business. Check your spam folder, then confirm the registered address with the business.
My company is not listed
The email you signed in with must be on that business’s member list. If you belong to several businesses, switch between them on the Choose company screen.
How are payments handled?
Orders, reservations and events are paid to the business through its own payment provider (such as Stripe). We never receive your card number. Refunds and cancellations follow the business’s policy.
How do I correct my record or cancel my membership?
Your member record (name, member number, membership type, usage history) is managed by the business you belong to; contact them first. To delete the app account itself, see Delete your account.
Can my business use CLT Members?
Yes. It is part of our business app for member management, reservations, ordering, attendance and tax questionnaires. See Business Apps.
Support
Contact
For help, bug reports or sign-in problems, email yukimoto@cltny.com with “CLT Members” in the subject line. We usually reply within 3 business days.
Documents
For businesses
CLT Members is part of our business app for member management, reservations, ordering, attendance and tax questionnaires. Our tax clients fill in the online tax questionnaire in this app. See our other apps on Apps by CLT NY.
Member records are managed by the business you belong to, and payments for orders and reservations are processed by that business’s own payment provider.